The prices of software licences are going down but installation, configuration, maintenance and hardware the Total Cost of Ownership (TCO) is still high. Probably that is the main reason that Software as a Service (SaaS) became more and more popular last 5 years.
Software as a service (SaaS) is a software delivery model in which software and associated data are centrally hosted on the cloud. SaaS is typically accessed by users using a thin client via a web browser (source: wikipedia.org).
SalesForce put SaaS on the map but also promoted is as new trend, the cloud (or Cloud computing). Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a user’s data, software and computation (source: wikipedia.org).
The difference between SaaS and the Cloud is that when you run SaaS software, you log into your vendor’s web site and you are on. The SaaS software is running in the cloud. The cloud provides the platform including a development environment. In other words, SaaS is for the end-user and cloud provide the possibility to develop software connected to SaaS.
SaaS as well the cloud services are becoming more and more easy. The target is that Small- and Medium Enterprises can buy, login and use the software. With Google Drive it is possible for experienced (but not advanced) Microsoft Office users it is possible but if you would like to configure for example SalesForce to get the best out of it you need to quiet some CRM- and technical knowledge. For web-based systems like for example Efrontlearning you also need to ‘design’ the front-end. If you want to do this professional you can use the API and build an complete customized User Interface. With software like WordPress in the cloud it is even technical more technical.
My idea is to offer a low cost configuration- and development service completely on a distance so SME can take easy benefit of SaaS and of cloud software.
You can think about SaaS- and cloud software like:
– Customer Relation Management like Salesforce or SugarCRM
– Office Software like Google Drive (with apps) and Microsoft Office 365
– Content Management Software like Adobe Business Catalyst and Alfresco Cloud
– Elearning software like Efrontlearning
– Web analytics like Google Analytics
The process for improvement is as Agile as all the services of ContentForces, are agile. We start with Analyzing and Advice, based on this we Configure (Improve), the we Test if it works and Learn from it and we start again if we start again.